We began with interviews and contextual observations of more than 40 employees at all levels in the organization. We assessed the company’s culture and understanding of human-centered design, particularly within the product design and development process. We analyzed processes, roles and responsibilities and talent and expertise. Following our field research, we created a transformation roadmap and included actionable recommendations to enhance internal alignment and build concrete skills.
Hands-On Skill-Building Workshops
Over the course of several weeks, the Useagility team conducted a series of 5-day intensive boot camps. These workshops used hands-on activities to build skills in key aspects of the user-centered design process and trained more than 50 employees throughout the business and technology teams about the spectrum of user-centered design. Then, cross-functional teams of business analysts, project managers and developers tackled real business problems the company was facing.