Project Description


Elevating human-centered design within a company

Customized training enabled a Fortune 500 construction company’s worldwide technology team to enhance the user-centered design skills they need to stay ahead of the competition.

Assessing Capabilities, Process and Change Readiness

As with any user-centered design project, we began with field research. Through interviews and observations with more than 40 employees at all levels of the organization, we assessed the company’s culture and understanding of human-centered design, particularly within the product design and development process. After analyzing processes, roles and responsibilities and talent and expertise, we created a transformation roadmap to help the company evolve into a truly human-centered design organization, including actionable recommendations to enhance internal alignment and build concrete skills.

Delivering Hands-On Skill-Building Workshops

Over the course of several weeks, the Useagility team trained more than 50 employees throughout the business and technology teams about the spectrum of user-centered design. Through a series of 5-day intensive boot camps using hands-on activities to build skills in key aspects of the user-centered design process, cross-functional teams of business analysts, project managers and developers tackled real business problems the company was facing. Team members left the training with the skills necessary to incorporate user-centered design methodologies and tools into the current design and development process, resulting in delivery of more effective and usable tools for end users.

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