Education & eLearning | Web Application
Ascend Learning: ATI Nursing
Education Student Portal
Improving student engagement and testing outcomes
Improve engagement, accommodate mobile use and support easy access to assessments, tools and content.
We were just too close to our products in some ways. Useagility looked at them through the lens of an unbiased third party and also shared some of the latest design standards and techniques that they’ve learned from other projects. They knew what to look for and they knew what to recommend.
Vice President of Product Strategy, ATI Nursing Education
Understanding the Student Journey
Observations and contextual inquiry shaped our understanding of the nursing students’ frame of mind when using ATI’s resources and informed the fundamental UX design strategy. By following the path that students naturally take, we identified the optimal learning loop, inside which all product features are organized and aligned with how students and educators think about the education and test preparation process. Recognizing that today’s nursing students aren’t sitting at desks studying but rather working in the field, we designed ATI’s tools to be accessible seamlessly across desktop and mobile devices.
Quick, High-Volume User Testing
Validating with users doesn’t have to slow down design and development. Using tools to automate recruitment of research participants, as well as parts of the testing, we facilitated hundreds of touchpoints with nursing students and educators. This enabled the team to quickly validate design choices and unlock new opportunities through observational and task-based research.
Results: Improved Client Satisfaction Scores & Reduced Support Costs
Overall, ATI has seen student outcomes improve with an expanded client base, greater engagement with educational material, and significant increases in their NPS and client satisfaction scores.
Within two days of implementing the new designs, ATI had 500 students logging in and received zero support calls. Two days later, 1000 students had accessed every area of the site and made only five calls – half of which were students complimenting the changes.