Project Description
Challange
Inform product strategy and prioritize enhancements based on user insights about features and functionality for managing farm-wide irrigation operations remotely.
Approach
Understanding What Users Value Most
Valley Irrigation sought to improve their product development process by prioritizing the product enhancements that users most want and need. We worked directly with users to understand their goals and determine the most important next steps for improvements to Valley’s remote irrigation control app.
Marrying Qualitative And Quantitative Research
In addition to contextual interviews, users completed System Usability Score (SUS) questionnaires to rate the usability of existing apps. This provided a benchmark for Valley’s current product and a baseline for new product development and enhancements.
Results
Getting The Product Roadmap Right
First, we did our research—with a variety of users across different roles, crop types, and farm sizes to understand their goals and priorities. Then, we delivered a prioritized feature set that addressed these goals across user types. With this in hand, Valley’s product team knew where to invest in improving the user experience of their current product as well as what upcoming product enhancements would have the greatest impact on customer engagement and satisfaction.
Valley is a registered trademark of Valmont Industries Inc. and used by permission.
