When Design Bombs

Good experience design can prevent mistakes from happening. Even if you’re not designing for bomb threat alerts, there is value in ensuring your systems are designed with intention and with surety users can accomplish what needs to be done (without unintentionally causing pandemonium).

By |2020-10-16T08:15:35+00:00January 15th, 2018|Investing in UX, Strategy|

Data, Data Everywhere, but Not a Straw in Sight

User behavior can be tracked through analytics (quantitative data), but without contextualizing analytics alongside user research and qualitative data, robust findings will be overlooked. With Engagement Analytics by Useagility, user engagement and workflows can be understood alongside KPIs to uncover pain-points and in-turn innovative solutions.

By |2020-10-16T08:16:24+00:00June 19th, 2017|Strategy|

Getting Voice-First User Interface Design Right

Designing and building voice-first user interfaces are fraught with challenges. When designing interfaces with no visible features it is easy to overlook design requirements. For companies, discovering these requirements is essential to the successful use and adoption of voice-first user interfaces. We explore what companies should consider when designing and outline best practices for VUIs.

By |2020-10-16T08:16:40+00:00June 8th, 2017|Strategy, User-Centered Solutions|

Using Design Prototypes to Sell a New Product

Innovation in tech, web, mobile, and SaaS begins with great ideas in the hands of implementers. Getting buy-in from stakeholders can be challenging; finding time in people’s schedules and showcasing the value of the idea can be daunting, if not momentum-crushing. But prototypes can be a quick and effective way to make your idea more tangible.

By |2020-10-16T08:17:49+00:00August 27th, 2015|Strategy, User-Centered Solutions|

Voice and Audio Interfaces, Like Websites, Need Experience Design

Interactive Voice Response (IVR) is a common way for companies to handle high-volume calls but often comes at the cost of user frustration. We conducted usability testing for a US consumer online brokerage firm to improve their customers' IVR experience. Here, we break down tips and tricks for improving the usability of voice-response phone systems.

By |2020-10-16T08:18:59+00:00January 26th, 2014|Strategy, User-Centered Solutions|
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