Good experience design can prevent mistakes from happening. Even if you’re not designing for bomb threat alerts, there is value in ensuring your systems are designed with intention and with surety users can accomplish what needs to be done (without unintentionally causing pandemonium).
User behavior can be tracked through analytics (quantitative data), but without contextualizing analytics alongside user research and qualitative data, robust findings will be overlooked. With Engagement Analytics by Useagility, user engagement and workflows can be understood alongside KPIs to uncover pain-points and in-turn innovative solutions.
Designing and building voice-first user interfaces are fraught with challenges. When designing interfaces with no visible features it is easy to overlook design requirements. For companies, discovering these requirements is essential to the successful use and adoption of voice-first user interfaces. We explore what companies should consider when designing and outline best practices for VUIs.
At the heart of every successful business offering is the user it was designed for. By following our 3 tips on B2B product design and strategy, we can help you set your offering on the road to success.
Changing or improving customer experience is not a simple design challenge. It requires research and observation across all channels of the customer journey to first fully understand the current state, then innovation to craft the ideal state. By focusing on improving your customer experience - what can you gain?
Innovation in tech, web, mobile, and SaaS begins with great ideas in the hands of implementers. Getting buy-in from stakeholders can be challenging; finding time in people’s schedules and showcasing the value of the idea can be daunting, if not momentum-crushing. But prototypes can be a quick and effective way to make your idea more tangible.
Through user-centered design, we improved the user interface and user experience for parts of ATI’s Nursing Education mobile tools leading to increased satisfaction and decreased call center volume for students and educators.
Interactive Voice Response (IVR) is a common way for companies to handle high-volume calls but often comes at the cost of user frustration. We conducted usability testing for a US consumer online brokerage firm to improve their customers' IVR experience. Here, we break down tips and tricks for improving the usability of voice-response phone systems.
Deciding to redesign or start fresh when producing software is a complicated decision for any organization to make. In this article, we give our insights and pose 3 key questions to answer before starting the project.